Frequently Asked Questions (FAQ)

 

Password and registration

I need help registering and/or logging in.

Please contact continuing.education@newcom.ca with your registration or log-in questions. If you are encounter error messages, please send screenshots to continuing.education@newcom.ca
 

What should I do if I have forgotten my account information?

Click or tap “Sign In” in the upper right-hand portion of the CE Corner home page. A popup box will appear; select “Forgot Password?” Enter the email address you used at registration, click or tap “Submit,” and password reset instructions will be emailed to you. 


Membership

How do I become a CE Corner member?

It's easy to become a CE Corner member. If you are not currently registered for CE Corner, visit the registration page to get started. Prompts for CE Corner membership will appear on the second page of your registration.

If you are already registered for CE Corner, log into your account and select "Become a Member" from the header or dropdown menu (depending on your device).


Why should I become a CE Corner member and what do I get with my membership?

CE Corner is the only partner you need to obtain CE credits for IIROC, FP Canada, IAFE and more.

  • CE Corner is dedicated to providing Canadian financial and insurance professionals with the content and accreditation they need to succeed. No filler here.
  • Members can access an unlimited number of courses. Non-members can take up to four free courses.
  • Membership unlocks exclusive features, such as My Plan and Import Certificate.
  • CE Corner's monthly member-only newsletter with the latest courses, industry news, upcoming deadlines and more.

How much does membership cost?

A one-year, auto-renew membership for one user is $199CAD, plus applicable taxes. A receipt will be sent to the email used upon registration which can be used for tax or reimbursement purposes.


I have a discount code, how do I use it?

If you have a discount code for CE Corner membership, you can enter it on the Become a Member page under Discount Code in the payment section. Expired or invalid codes will not be accepted.


What happens if I don't become a CE Corner member?

CE Corner Members get more, but all CE Corner registrants will continue to maintain access to any earned certificates in My Report Card and may take up to four courses on CE Corner for free. (Note: you must be logged in to access My Report Card).


When does my membership renew?

CE Corner membership is an annual fee that renews automatically exactly one year after the original purchase date at the going rate. The charge will be applied to the credit card used for the original purchase. 


How do I cancel my membership?

You must first be logged in. CE Corner membership can be cancelled by navigating to My Profile and then Membership status. From there, you can cancel your auto-renewing membership. If you require additional support, please email continuing.education@newcom.ca.


How do I get a refund?

Refunds are only available up to 24 hours after the initial purchase. Please view the Refund Policy for more detail. Please send an email with "Refund Request" in the subject line to continuing.education@newcom.com within 24 hours of your purchase. Even if we do not reply immediately, your refund will be granted if the request is received within the 24-hour window. It may take up to 14 days for the reversed charge to appear on your statement. Please view the Refund Policy for more detail. 

If you cancel your membership after the 24-hour period, you will simply cancel the auto-renewal of the membership, but you will not be reimbursed. Access to CE Corner will remain open until the renewal date (exactly one year after your initial purchase).


I have another issue with my CE Corner membership

Please reach out to us by email (continuing.education@newcom.ca) with a brief explanation of the issue you are experiencing. Please include any relevant screenshots, if applicable, to help us assist you faster.

 

Certificates and certificate management (My Report Card)

Where are my certificates saved?

Certificates are saved in My Report Card. Note: you must be logged in. My Report Card is accessible regardless of whether or not you are a CE Corner member.


What do I do with my certificates?

You are responsible for sending certificates, which are proof of course completion, to the appropriate governing body, either electronically or as a hard copy. CE Corner does not provide hard-copy certificates, but our certificates are printable.
 

What is My Report Card and how do I use it?

When you successfully pas a course, your certificates, along with credits are stored in My Report Card. You can access every certificate you have received from CE Corner under My Report Card

Note: you must be logged in. My Report Card is accessible regardless of whether or not you are a CE Corner member.


How do I import certificates?

To upload certificates earned outside of CE Corner, navigate to My Profile. In the dropdown menu that follows, select Import Certificate and follow the prompts.

Note: you must be logged in. Import Certificate is only accessible to members. (see How do I become a CE Corner member?) and be logged in.

 

Taking courses

How many courses can I take on CE Corner?

CE Corner members (see How do I become a CE Corner member?) can take an unlimited number of courses on CE Corner. Non-members can take up to 4 courses for free.


If I do not successfully complete the course, how many times may I repeat it?

You may re-write the course as many times as necessary to achieve a passing grade.
 

Other CE Corner features

What is My Plan?

My Plan allows you to manage and track your credits by creating a customized plan as per your requirements. You will need to create a plan based on the number of credits required for the year. As and when you successfully complete a course My Plan will update to reflect credits from the completed course. 

Note: you must be logged in. My Plan is only accessible to members. (see How do I become a CE Corner member?) and be logged in.
 

How do I use My Plan?

To create a plan: navigate to My Profile and select My Plan from the menu options. Scroll down to Build a Plan and give the plan a name, identify the accreditation body you'd like to associate the plan with and a start and end date. The end date will generally reference the accreditation body deadline for credits. You can also add helpful email reminders to keep you on track.

Note: to use My Plan, you must be a CE Corner member (see How do I become a CE Corner member?) and be logged in.


I attended a webinar and received an email that my credit is hosted on CE Corner, how do I access it?

If you attended a webinar hosted by CE Corner or a CE Corner partner, your earned credit will appear in My Report Card. Note: you must be logged in with the email address you used to register for the webinar.

 

Question still unanswered? Email us: continuing.education@newcom.ca

Brought to you by:

  • ADVISOR'S EDGE
  • CONSEILLER
  • IE (Investment Executive)
  • FI (FINANCE ET INVESTMENT)
  • CANADIAN INDERWRITER